Shipping policy

 

Order Processing
Orders are typically processed within 1–3 business days. Processing times may vary during periods of high demand.

Shipping & Delivery
Delivery times vary depending on the product, destination, and shipping method available. Estimated delivery times will be provided where applicable during checkout or on the relevant product page.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, holidays, or severe weather.

Multiple Packages
If your order contains multiple items, they may be shipped separately and arrive at different times. You will not be charged additional shipping fees because items are shipped separately.

Tracking
When tracking information is available, you will receive it by email once your order has been shipped. Please allow some time for tracking information to become active after shipment.

Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible at support@theloyalpet.com if you notice an error in your shipping information. Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Delayed Orders
If your order is significantly delayed or you believe it may have been lost in transit, please contact us at support@theloyalpet.com and we will assist you.

Questions
For questions regarding shipping or your order, contact us at support@theloyalpet.com.